Automate communication with your guests

You can automate virtually any type of guest communication, including booking confirmations, payment receipts, pre-arrival information, check-in instructions, mid-stay check-ins, check-out reminders, post-stay thank you messages, and review requests. Our system is flexible enough to handle any communication need throughout the guest journey.

Absolutely! Our templates include dynamic fields that automatically populate with guest information like names, booking dates, property details, and check-in instructions. You can also create conditional content that only appears for certain types of bookings or properties, ensuring each guest receives relevant information.

Bookinghook supports multiple communication channels including email, SMS text messages, and WhatsApp. You can choose which channels to use for each message type, and even set up fallback options to ensure your guests always receive important information.

Yes! When guests reply to your automated messages, their responses are delivered directly to your Bookinghook inbox. You can respond from the platform, keeping all communication in one place. You can also set up notifications to alert you when guests reply, ensuring you never miss an important message.

Our customers report saving 5-10 hours per week on average with automated messaging. For properties with frequent turnover or hosts managing multiple listings, the time savings can be even greater. This allows you to focus on improving the guest experience and growing your business rather than handling routine communication.